Refund policy

Return & Refund Policy — Kylee's Kloset

Because our apparel and accessories are made-to-order through print-on-demand production, we're unable to accept returns or exchanges for wrong size, change of mind, or personal preference. Each item is uniquely printed for you once your order is placed.

Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or isn't what you ordered, we've got you covered. Contact us within 30 days of delivery at curatedbykylee@gmail.com with your order number and photos of the issue. Once reviewed and approved, we'll send a free replacement or issue a refund at no cost to you.

Candles
Handmade candles are non-returnable once used or lit, due to the nature of the product. If your candle arrives damaged or defective, contact us within 30 days of delivery with photos, and we'll make it right with a replacement or refund.

Lost or Undelivered Packages
If a package is returned to us due to an incorrect address provided at checkout, we're able to refund the cost of the item only; original shipping is non-refundable in this case. Please double-check your shipping address at checkout to avoid delays.

How to Start a Claim
Email curatedbykylee@gmail.com with your order number, a description of the issue, and clear photos. We'll respond within 2 business days with next steps.